Warranty period
BTCO products are covered against manufacturing defects from the date of sale: one year for starters and GSM modules, and six months for capacitors. Warranty servicing can be done at our service centres.
What is covered
- Starters (DOL, Star Delta, Combined, Single Phase): the warranty covers the BTCO MPAU unit inside the starter.
- BTCO MPAU: covered.
- BTCO GSM Module: fully covered.
- BTCO capacitors: six months from the date of sale.
What is not covered
Wiring, contactors and connectors inside the starter panel are not covered by the warranty.
The warranty sticker
Every product carries a sticker with its warranty information. Please keep it safe: a warranty claim can be made only if the sticker is intact. If the sticker has been removed or destroyed, the warranty cannot be claimed.
Before you claim: check the display message
Many trips are protections working correctly, not faults. “Dry Run Trip”, “Overload Trip”, “Mains Problem” or “Check Cable/Kit” usually point to a problem with water level, the pump, the motor cable or the power supply. Our tutorial videos explain each message in Kannada, Telugu and English.
How to make a warranty claim
- Check that the warranty sticker on the product is intact.
- Call BTCO on 08162256789 or WhatsApp 6364767689 and describe the problem and the message on the display. We will tell you where to take it.
- Take the product to our service centre for warranty servicing. You can also find dealers on our Sales & Service Centres page.
Need help?
Tumakuru (head office): +91 816 225 6789 · info@btcostarters.com
Bengaluru branch: +91 9000 600 348 · blr@btcostarters.com
Monday – Saturday, 10:30 a.m. – 6:30 p.m.